The message ‘Server Error: Unable to proceed at this time’ appears when the Talk360 app cannot connect to the Talk360 servers. This happens when:

• There is no connection to the internet
• The router of the WiFi network is blocking VoIP services
• The network provider is blocking VoIP services

To make sure that you are connected to the Internet, check for yourself or with the administrator of the network whether the router is blocking VoIP services. You can do this by first checking the connection via 3G followed by using the WiFi network. VoIP services will be blocked if you can connect via 3G, but not via WiFi.