Talk360 Careers

We try to connect people all over the world. Explore our job openings and join us!

Talk360 Careers

We try to connect people all over the world. Explore our job openings and join us!

Customer Support & Monitoring Specialist - Johannesburg, South Africa

We are looking for an experienced customer support and/or basic data monitoring specialist.

A pro-active approach, the ability to work performance oriented and strong communication skills are required.

Job description:

  • Providing second line support to our customers, both by telephone and by e-mail
  • Handling escalations and report them to our technical team
  • Training and coaching of first line support
  • Monitoring App store & social reviews and respond to them
  • Improvement and creation of automated support messages
  • Monitoring the daily performance metrics as well as quality changes
  • Identifying and analyzing trends and changes in performance metrics
  • Being the contact for our providers regarding quality issues and possible improvements 

Your skills and experience:

  • Customer support and/or basic data monitoring background
  • Pro-active, independent and performance-oriented
  • Strong affinity with data and ability to monitor it
  • Customer-friendly and strong communicator
  • Affinity with technology
  • Ability to coach and train the team
  • Good communication skills in English, verbal and in writing

Interested?

Do you recognize yourself in the description above? Send an email to our VP Operations: Africa, Dean Hiine (d.hiine@talk360.com ) with a short motivation, resume and contact details.

SEO & WordPress Junior - Johannesburg, South Africa

Talk360 is the only App available that makes international calling both affordable and accessible to all. Millions of people worldwide use Talk360 to stay in touch with friends and family, keep costs low on their travels or use it as a backup for when their contract minutes run out. Talk360 has offices in Johannesburg and the Netherlands and is part of the portfolio of Brooklyn Ventures (a Dutch & South African VC) which also ensures you will see even more opportunities next to Talk360.

About you:

You can help us optimize and expand our new multilingual WordPress website (talk360.com), improve our Search Engine Optimization (SEO) through Link building and content creation. Next to that you like to analyze our website and SEO related data and report back on it. You don’t necessarily need experience but you should be an eager learner with a strong interest in the digital world.

You are young and ambitious, a quick learner, flexible and a fun person to work with! You will work with both our South African team as our Dutch team.

Job description

  • Creating, editing and duplicating WordPress pages
  • Create website text, blog posts, how to articles, and other written materials
  • Optimize new and existing web copy for SEO purposes
  • Developing and executing of SEO tactics (on and off page)
  • Optimize meta-data and on page content based on priority keyword focus
  • Data analysis and reporting

Your skills and experience

  • Bachelors and/or Master Degree
  • Strong interest in the digital world, websites and online marketing
  • Excellent communications skills in English
  • Interest in content writing and content campaigns.
  • A structured approach, eye for detail and ability to manage deadlines.

We offer:

  • An interesting position in a challenging international context
  • Freedom, flexibility and a lot of own responsibility
  • The entrepreneurial environment of Talk360 and the Venture Capital environment of Brooklyn Ventures Africa

Interested?

Do you recognize yourself in the description above? Send an email to our VP Operations: Africa, Dean Hiine (d.hiine@talk360.com ) with a short motivation, resume and contact details.

Data Analysis & Reporting Internship - Johannesburg, South Africa

Job description:

  • Provides channel analysis to optimize revenue and marketing efficiency for customer acquisition and customer retention across multiple markets and channels (SEO, AdWords, Facebook & in-app messaging).
  • Develop reporting dashboards around performance and opportunities.
  • Understanding stakeholder’s requirements and translating them into actionable reports.
  • Create fraud analyses and come with recommendations to improve our systems.
  • Writing SQL queries in order to report and analyze the user behavior and call performance.
  • Monitor and analyze trends and report on recommendations.
  • Taking an active role in the daily operations, responding to report performance and platform issues.

Your skills and experience

  • University degree (or in last year) in Mathematics, Computer Science, Analytics, Statistics or related.
  • Proficiency in Microsoft Excel (formulas and pivot tables) & Microsoft SQL.
  • Ability to clearly communicate and present findings & reports.
  • Strong analytical and statistical skills.
  • Excellent understanding of the English language, both verbally and written.

Interested?

Do you recognize yourself in the description above? Send an email to our VP Operations: Africa, Dean Hiine (d.hiine@talk360.com ) with a short motivation, resume and contact details.

Afstudeer- of meeloopstage Search Engine Optimization (SEO) - Amsterdam, Nederland

Talk360 is op zoek naar een enthousiaste stagiair of afstudeerder met een passie voor SEO en de online-wereld. Je gaat bijdragen aan het genereren van bezoekers naar de website en werkt mee aan excelleren van de groei. Onder begeleiding van onze Online Marketing Manager ga je op zoek naar SEO-optimalisaties voor de Internationale website.

Wij zijn onderdeel van de investeringsmaatschappij Brooklyn Ventures. Je zult ook een hoop leren over investeringen, online marketing en het ondernemerschap. Je draait als volwaardig lid mee en je resultaten worden daadwerkelijk gebruikt.

Wil je snel leren en groeien als SEO-specialist en heb je buiten het werk en je studie om ook een interesse in de online-wereld? Dan ben jij de perfecte kandidaat!

Taken

  • Je zorgt ervoor dat Talk360 beter gaat ranken in de Google zoekresultaten
  • Je stelt adviezen op en brengt deze meteen in praktijk. Tijdens je stage ga je dus de organische vindbaarheid vergroten door o.a.:
    • Website analyse
    • Linkbuilding
    • Content optimalisatie
    • Keyword onderzoek
  • Je helpt de SEO-specialist bij onderzoek naar de nieuwste SEO-technieken zoals mobiele optimalisatie en lokale SEO
  • Je analyseert bezoekers in Google Analytics en verbetert het rendement van de websites

Wie zoeken wij?

  • Je zit in het laatste of een-na-laatste jaar van een relevante HBO of WO opleiding
  • Je bent een leergierige student(e) en je bent in staat om zelfstandig werken
  • Je bent commercieel ingesteld, bent analytisch en vindt het leuk om met cijfers te werken
  • Je hebt kennis van SEO en/of WordPress of wilt het snel leren

Wat bieden wij?

  • Een goede stagevergoeding
  • Een leuke stageplaats bij een groeiende Internationale Start-up. We zitten op de Marketing Campus in de bossen van Leusden (bij Amersfoort)
  • De juiste software voor je onderzoek (zoals MOZ, Semrush etc.)
  • Uitdagende werkzaamheden met veel ruimte voor eigen initiatief
  • De mogelijkheid om na je stage bij ons (of een van de andere bedrijven van Brooklyn Ventures) te blijven werken

Interesse?
Heb jij interesse in deze uitdagende stageplaats? Stuur dan je CV + motivatie naar onze Product & Marketing Manager, Jorne Schamp op j.schamp@talk360.com