The Talk360 journey started in June 2016 by connecting the traditional and modern telecommunications world via an international calling app. In less than three years’ time we have experienced tremendous growth and opened three offices in South Africa, Nigeria and India. These subsidiaries provide employment opportunities for the (highly) educated at marketing, customer support, software- and business development. However, in order to continue this growth exponentially we also need the unschooled people as brand ambassadors for Talk360. With our unique and transparent ambassador portal every person is able to earn a living. Pay-outs are made on request and can be withdrawn at every ATM since most ambassadors do not have their own bank account.
As of today, our application supports 6 languages, 35 currencies and 120 online payment methods. Because of our special focus on the underbanked regions we support 30 mobile – and bank affiliated wallets in Africa and our call credit is available at more than 500.000 cash Points-of-Sale (POS) in Africa.
We have a strong ambition to expand our business activities, create employment opportunities and make societal impact in Africa and India.
In the emerging markets there is an urgent need for new initiatives and partnerships that empower communities and improve the well-being of local people. Entering into regional partnerships will make Talk360 available for more people and will create new employment opportunities.
Nowadays there are more young people than any other time in history. However, youth unemployment rates have increased and the disparity in labour force participation between young women and men has widened. At Talk360 we want to connect these young people with the formal labour force and provide them with the opportunity to make a change and positively impact the societal environment.
By expanding our business activities in the emerging markets we are generating new employment opportunities for both the (highly) educated and unschooled people. By investing in the future workforce we are able to improve the well-being of (local) people and inspire them to do great things!
At Talk360 we believe that people of every age, colour, wealth level and nationality – regardless of technical knowledge – should be able to have personal contact with their friends and family abroad. Affordable and reliable international phone calls should be accessible to everyone in the world. We are able to actively pronounce our vision with our easy to use application and special focus on the underbanked regions.
The short-term objective of the implementation of the CSR policy is to inform the current stakeholders about the foundation on which the company wants to do business. Such policy has existed since the establishment of Talk360, but was never written down before 2019, nor actively communicated. On the longer term we do hope that we can continue to inspire and empower (local) people.
Talk360 will be actively looking for improvements. As the company is expanding it is also important that future stakeholders are aware of the policy before initiating cooperation.
The key stakeholders of Talk360 are its employees, suppliers and customers. For each of the stakeholders’ specific impact can be defined with respect to the company’s and the stakeholders’ interests, rights and responsibilities.
It is the staff’s responsibility to distribute the policy amongst the stakeholders and to implement and apply it. It is in the staff’s interest that all stakeholders comply with the policy because it should increase job satisfaction and therefore productivity. It should also increase sales through customer satisfaction.
The employees shall be treated as highly respected and valued. It’s the employees’ responsibility to comply to the policy and report to the staff in case any of the stakeholders fails to comply. Complying to the policy should increase job satisfaction, equality and security.
Suppliers are expected to respect this policy and work with the same standards. Doing so should result in a durable cooperation based on equal principles. Talk360 shall actively communicate the policy with its suppliers. Repeated breaching of the core elements of the policy (for instance child labor or non-discrimination policy) will result in not continuing the cooperation.
Through the policy Talk360 wants to show its customers that it is a responsible and socially involved company. The customer is guaranteed to buy call credits from a socially responsible company.
Talk360 and its affiliates will provide fair payment for all employees based on local legislation and, where available, labour union or syndicate agreements. Equal payment for similar jobs shall be guaranteed. Employees will be stimulated to develop their personal skills and initiatives of employees to improve job quality shall be encouraged.
Talk360 and its affiliates shall maintain a strict non-discrimination policy. Payment and recruitment services shall not discriminate on the basis of age, race, gender, sexual orientation or anything else. Sexual harassment and discrimination of any kind by anyone will not be tolerated.
Accepting bribes or bribing in any form is strictly prohibited. Talk360 and its affiliates shall refrain from entering into or carrying out anti-competitive agreements among competitors.
To all the staff and employees of Talk360 we will send an email with the CSR policy. To reach our other stakeholders and customers the policy shall be made public through the website (www.talk360.com) of Talk360.
The policy shall be strictly applied by the management of Talk360 and its affiliates. The management shall take all complaints and signals of the stakeholders where the policy is not respected. Complaints can be emailed to firstname.lastname@example.org.